Why Joy and Flexibility Are Good for Business | Rosie Sargeant | TED

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In the future, companies will succeed or fail based on how much their people enjoy their work," says management consultant Rosie Sargeant. She offers three tips to make work more joyful, increase employee retention and boost customer satisfaction, suggesting how fun (like kangaroo-themed employee check‑ins) can be both professional and profitable. (Recorded at TED@BCG on December 2, 2024)